Refund policy
All products are covered by a complimentary 30-day replacement warranty from the date of delivery. If your purchase does not match the description or is found to be defective, please contact us within 48 hours of receiving your order, and we will ensure the issue is promptly addressed.
If you receive an incorrect item, please notify us within 48 hours of delivery. We will arrange for the correct item to be dispatched or issue a full refund. For defective or faulty products, kindly provide photographic or video evidence via email to admin@gadgetcron.com. Upon confirmation, we will either replace the item or issue a refund.
Please note: this policy does not cover misuse, accidental damage, water damage, or any other form of product abuse.
Returns & Refunds
Our returns policy is valid for 30 days from the date of purchase. Unfortunately, we cannot offer a refund or exchange once this period has elapsed.
To be eligible for a refund, please ensure the following conditions are met:
- Products must be unused, in their original packaging, and in the same condition as received.
- Items that have been used or damaged by the customer will not be eligible for a refund.
How to Return an Item
- Raise a return request by logging into our website using the email address or phone number used to place your order.
- Our team will contact you within 48 hours of receiving your request. We will either issue a return shipping label or reach out if further information is needed.
- Return label options: Return labels are always chargeable. You may choose to have us generate one, with the cost deducted from your refund, or you may use your own label. If you intend to use your own label, please let us know in advance so we do not generate one on your behalf.
- Send the item back using a trackable mail service. We recommend this for your protection, as we cannot be held responsible for lost or missing packages in transit.
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Refund assessment:
- If the item is defective, damaged, or was delivered incorrectly, you will receive a full refund, excluding the cost of the return label.
- If the item is not defective, damaged, or incorrect, the original outbound shipping cost will also be deducted from your refund, in addition to the return shipping cost.
Once your returned item is received and inspected, we will process your refund to your original method of payment, and a confirmation receipt will be sent to the email address provided at the time of purchase.
Partial Refunds
Partial refunds may be granted in the following situations:
- The item is not in its original condition, is damaged, or has missing parts for reasons unrelated to our error.
- The item is returned more than 30 days after delivery.
Certain items are exempt from returns, including intimate or sanitary goods, hazardous materials, flammable liquids, or gases.
Late or Missing Refunds
If you have not received your refund, please follow these steps:
- Recheck your bank account.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, as there may be an internal delay in posting the refund.
If you have completed these steps and still have not received your refund, please contact us at admin@gadgetcron.com
Exchanges
We only replace items that are defective or damaged. If you require an exchange for the same item, please email us at admin@gadgetcron.com
Sale & Promotional Items
Only regular-priced items are eligible for a refund. Items purchased during promotions cannot be refunded
Order Cancellations
Orders cannot be cancelled once they have been processed and/or shipped.
If you request a cancellation before processing and shipment, a 15% cancellation fee will apply to cover restocking charges and refund processing fees imposed by credit card companies
Invalid cancellation reasons include:
- Change of mind: Customers are encouraged to carefully consider their purchase before placing an order. Once an order is submitted, the buyer enters into a legally binding contract with the seller.
- Finding a cheaper price elsewhere: Buyers should be certain they are willing to pay the listed price before completing their purchase.
For any further queries, please contact our support team at admin@gadgetcron.com.
